Terms & Conditions

These Terms & Conditions ("Agreement", "Terms") constitute a legally binding contract between you ("Player", "User", "You") and MySpin ("MySpin", "We", "Us", "Our", "the Company"), the operator of the online gaming platform accessible at myspin.cam (the "Platform"). These Terms govern your access to, and use of, all services, games, features, and promotional offers available on the Platform.

By completing the registration process, logging in to an existing account, or otherwise accessing any part of the Platform, you confirm that you have read, understood, and agree to be legally bound by these Terms in their entirety. If you do not agree with any part of these Terms, you must cease using the Platform immediately and close your account.

These Terms are effective as of 1 January 2026 and supersede all prior versions. MySpin reserves the right to amend these Terms at any time. Continued use of the Platform following notification of any amendment constitutes your acceptance of the revised Terms.

For the purposes of this Agreement, the following terms shall have the meanings ascribed to them below:

To register and maintain an account on the MySpin Platform, you must satisfy all of the following eligibility criteria at all times:

• You are at least 21 (twenty-one) years of age. MySpin enforces a strict minimum age requirement of 21 years and applies age verification procedures accordingly.
• You are accessing the Platform from a jurisdiction in which online gaming is not prohibited by applicable local law. It is your sole responsibility to verify the legality of online gambling in your jurisdiction prior to registering.
• You are not acting on behalf of, or as an agent for, any third party. All accounts must be registered and operated solely by the individual to whom the account belongs.
• You have not been previously self-excluded from the Platform or any affiliated gaming service and have not been asked to close your account by MySpin for any reason related to breaches of these Terms.
• You are not a current employee, contractor, or immediate family member of an employee of MySpin or any of its affiliated game providers, software suppliers, or payment processors.
• You are registering voluntarily and for personal entertainment purposes only. Corporate or institutional accounts are not permitted.

4.1 Registration Requirements

Each Player is permitted to hold only one (1) registered account on the Platform at any given time. The registration of multiple accounts by the same individual, whether using different email addresses, names, payment methods, or device identifiers, is strictly prohibited and constitutes a material breach of these Terms.

When registering, you are required to provide accurate, complete, and up-to-date personal information. Any material misrepresentation in your registration details — including providing a false date of birth, a name that does not match your identity documents, or an address that cannot be verified — may result in immediate account closure and forfeiture of any balance held therein.

4.2 Account Security & Credentials

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. MySpin will never request your password via any channel, including live chat or email. You must notify our support team immediately if you suspect that your account has been accessed without your authorisation.

• Do not share your account credentials with any third party under any circumstances.
• Enable two-factor authentication (2FA) for additional account security — this feature is available in your account settings.
• Use a unique, strong password that is not reused across other platforms or services.
• Log out from your account after each session, particularly on shared or public devices.

MySpin accepts no liability for any losses sustained as a result of unauthorised account access where the Player has failed to take reasonable precautions to protect their credentials.

By accessing and using the Platform, you agree to comply with all applicable terms set out in this Agreement and any additional rules, policies, or guidelines published by MySpin from time to time. The Platform and all intellectual property contained therein — including but not limited to software, game content, branding, graphics, and text — remain the exclusive property of MySpin or its licensed providers.

5.1 Permitted Use

You may use the Platform solely for personal, non-commercial entertainment purposes. Any commercial exploitation of the Platform or its content is expressly prohibited without prior written consent from MySpin.

5.2 Technical Errors

In the event of a software malfunction, system error, or other technical fault that results in an obviously incorrect game outcome, odds display, or credited amount, MySpin reserves the right to void the affected transactions and restore account balances to their pre-error state. Deliberate exploitation of any technical error is considered prohibited conduct under Section 10 of these Terms.

5.3 Intellectual Property

You may not reproduce, copy, distribute, or transmit any content or material from the Platform without express prior written authorisation from MySpin. Unauthorised use of MySpin's trademarks, logos, or proprietary content constitutes infringement and may result in legal action.

MySpin accepts deposits in Malaysian Ringgit (MYR) via the following approved payment methods: Touch 'n Go eWallet, DuitNow, FPX (Financial Process Exchange), Maybank / Maybank2u, CIMB Clicks, Public Bank, Hong Leong Bank, Boost, and GrabPay. All deposit methods are subject to availability and may change without prior notice.

• The minimum deposit amount is RM 50 (Malaysian Ringgit Fifty), unless otherwise stated in a specific promotional offer.
• Deposits must be made from a payment account that is registered in your own name. Third-party deposits are not accepted and will be returned where possible.
• MySpin does not charge a processing fee on standard deposits. However, your payment provider may apply independent charges — please check with your payment provider.
• Deposits are generally credited to your gaming wallet instantly or within a few minutes of confirmation by the payment processor. MySpin is not responsible for delays caused by third-party payment infrastructure.
• All funds deposited to MySpin are for the exclusive purpose of gaming on the Platform. Deposits must not be used for money laundering, structuring, or any other financial crime.

Withdrawal requests are subject to satisfactory completion of MySpin's identity verification (KYC) process. Players who have not completed KYC may be required to submit acceptable documentary evidence before their first withdrawal is approved. MySpin reserves the right to conduct further verification checks at any time.

7.1 Withdrawal Processing

• The minimum withdrawal amount is RM 50 (Malaysian Ringgit Fifty).
• Withdrawals are processed to the same payment method used for the most recent qualifying deposit, where technically feasible. This is a standard anti-money-laundering requirement.
• Standard withdrawal requests are processed within five (5) to thirty (30) minutes during operational hours, subject to security review. During periods of high volume, processing may take up to twenty-four (24) hours.
• MySpin does not impose a fee on standard withdrawals. Third-party payment providers may apply independent charges which are outside MySpin's control.
• Withdrawal requests that are pending at the time of account closure or suspension may be withheld pending the outcome of any investigation.

7.2 KYC Documentation

When required, acceptable identity documents include: a valid Malaysian National Identity Card (MyKad), valid Malaysian passport, or other government-issued photo identification. Proof of address (a utility bill, bank statement, or government correspondence dated within the last three months) may also be requested. All documents must be clear, legible, and unaltered.

MySpin offers promotional bonuses to eligible Players from time to time. All bonuses and free promotional offers are subject to the specific terms and conditions published alongside each respective promotion, in addition to the general bonus terms set out below. In the event of any conflict between promotion-specific terms and these general Terms, the promotion-specific terms shall prevail.

8.1 General Bonus Terms

• Wagering Requirements: All bonus credits must be wagered the specified number of times before any withdrawal can be made. The applicable multiplier (e.g., 10x, 18x, 35x) is stated in the promotion's terms and is calculated on the bonus amount unless otherwise specified.
• Maximum Bet During Bonus Play: While Bonus Funds are active in your account, a maximum single-bet or single-spin limit applies (typically between MYR 25 and MYR 500, as stated in the promotion terms). Bets exceeding this limit during an active bonus may result in the bonus and associated winnings being voided.
• Game Contribution Rates: Different game categories contribute to wagering requirements at different rates. Slot games typically contribute 100%; live casino table games, sports bets, and other categories may contribute at a lower rate (e.g., 10–20%) or not at all. The applicable contribution rate is specified in the promotion terms.
• Bonus Expiry: All bonus offers are time-limited. Unless otherwise stated, bonus credits and any winnings generated from them will expire if wagering requirements are not met within the validity period (commonly 7, 14, or 30 days from the date of claiming). Expired bonus funds are forfeited.
• Sticky vs Non-Sticky Bonuses: A sticky (non-cashable) bonus remains in your account for wagering purposes only and cannot itself be withdrawn. Only net winnings generated above the bonus amount may be cashed out. A non-sticky bonus is separable from your real money balance upon meeting the wagering requirement.
• Maximum Cash-Out: Certain promotions impose a cap on the maximum amount that can be withdrawn from bonus-derived winnings. This cap applies solely to the bonus component and does not restrict the withdrawal of Real Money Funds.
• One Active Bonus at a Time: Unless explicitly stated otherwise, only one promotional bonus may be active in a Player's account simultaneously.

8.2 Bonus Abuse

MySpin reserves the right to withdraw any bonus offer, cancel pending bonus credits, void any winnings, and close an account if it determines — at its sole discretion — that a Player has engaged in bonus abuse. This includes but is not limited to: matched betting across multiple accounts, systematic exploitation of low-house-edge games to meet wagering requirements in a risk-free manner, collusion with other Players to clear bonus requirements, or any pattern of play that MySpin reasonably determines to be inconsistent with good-faith bonus use.

All bets and gaming activity on the Platform are subject to the rules of the applicable game or sport, as established by the relevant game provider, sporting body, or MySpin's internal sports book rules. In the event of a dispute regarding an outcome, the decision of MySpin (or the relevant certified game provider, as applicable) shall be final and binding.

• All bets are final once confirmed. A bet may not be altered, cancelled, or reversed by the Player after confirmation, except where expressly permitted by the applicable game rules (e.g., cash-out functionality in sports betting).
• MySpin reserves the right to limit, restrict, or refuse any bet at its sole discretion without obligation to provide a reason. This is standard practice in the gaming industry and does not constitute a breach of these Terms.
• Minimum and maximum stake limits apply across all games and markets. These limits are displayed within the relevant game interface or betting market and are subject to change.
• In the case of live or in-play sports betting, bets accepted during a match are subject to the prevailing live odds at the time of acceptance. Delays in transmission or other technical factors may result in a bet being placed at odds that differ from those displayed at the moment of initiation.
• Winnings from games powered by third-party providers are subject to the certified outcomes generated by the provider's RNG system. MySpin does not alter game outcomes.

The following conduct is strictly prohibited on the Platform and constitutes a material breach of these Terms:

• Registering more than one account on the Platform, whether in your own name or using the identity or credentials of another person.
• Using automated software, bots, scripts, or any artificial intelligence tool to place bets, interact with games, or exploit any feature of the Platform.
• Engaging in collusion with other Players for the purpose of gaining an unfair advantage in any game, tournament, or promotional offer.
• Deliberately exploiting technical errors, software bugs, or system glitches to generate credits, inflated balances, or otherwise gain an advantage not intended by the Platform.
• Charging back, disputing, or reversing any payment or deposit made to MySpin through your payment provider after the corresponding funds have been credited and used for gaming activity.
• Using the Platform for any purpose related to money laundering, fraud, tax evasion, or any other illegal financial activity.
• Providing false, misleading, or fraudulent information at any stage of the registration, verification, or support process.
• Accessing the Platform from a jurisdiction in which online gambling is unlawful, or circumventing geographic restrictions using a VPN, proxy, or similar technology.
• Reproducing, publishing, or distributing any content from the Platform without express prior written consent from MySpin.

MySpin reserves the right to suspend, restrict, or permanently close any account at any time, with or without prior notice, where MySpin reasonably determines that any of the following circumstances apply:

• Breach of any provision of these Terms & Conditions.
• Failure to complete identity verification (KYC) within the required timeframe.
• Suspected fraudulent activity, money laundering, or violation of applicable law.
• Receipt of a valid court order, regulatory instruction, or law enforcement request directing MySpin to freeze or close the account.
• Detection of a self-exclusion request submitted by the account holder or a third party on their behalf.

Players may close their own account at any time by contacting MySpin's support team. Voluntary account closures will be processed within a reasonable timeframe. Real Money Funds held in the account at the time of closure (subject to any outstanding compliance review) will be returned to the Player via the most recently used payment method.

To the fullest extent permitted by applicable law, MySpin's total aggregate liability to any Player arising out of or in connection with these Terms or the use of the Platform shall not exceed the total net deposits made by that Player to the Platform in the thirty (30) calendar days immediately preceding the event giving rise to the claim.

MySpin shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of, or inability to use, the Platform, including but not limited to loss of profits, loss of data, or loss of gaming opportunity, whether based on contract, tort, negligence, or any other legal theory, even if MySpin has been advised of the possibility of such damages.

MySpin does not warrant that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components. We will make reasonable efforts to maintain Platform availability but cannot guarantee continuous, uninterrupted service. Scheduled maintenance windows will be communicated in advance where reasonably practicable.

MySpin is committed to promoting responsible gambling practices and providing tools to help Players maintain control over their gaming activity. We strongly encourage all Players to set personal limits and to use our responsible gambling features proactively.

• Deposit Limits: Players may set daily, weekly, or monthly deposit caps through their account settings. Once a limit is set, it takes effect immediately. Requests to increase a limit are subject to a mandatory waiting period.
• Session Time Reminders: Players may configure session duration reminders to receive notifications after a specified period of continuous play.
• Cooling-Off Period: Players may request a temporary cooling-off period (ranging from 24 hours to 90 days) during which their account will be suspended and all marketing communications paused.
• Self-Exclusion: Players who wish to permanently exclude themselves from the Platform may submit a self-exclusion request via our support team. Once confirmed, self-exclusion is irrevocable for the minimum period selected and will be treated as a permanent closure in the case of indefinite exclusions.

MySpin strictly enforces its minimum age requirement of 21 years. If you are concerned about your gambling behaviour or that of someone you know, we encourage you to seek assistance from available support resources.

Please refer to our dedicated Responsible Gambling page for comprehensive information on all available tools and support resources.

The collection, processing, and storage of your personal data by MySpin is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you acknowledge and consent to the processing of your personal data as described in the Privacy Policy.

MySpin collects personal data solely for the purposes of operating your account, processing transactions, complying with applicable legal and regulatory obligations, and improving the Platform. We do not sell your personal data to third parties. All data is stored securely using industry-standard encryption and access controls.

MySpin reserves the right to amend, modify, or update these Terms & Conditions at any time. Material amendments will be communicated to registered Players via a notice posted on the Platform or, where applicable, by email to the address registered on the account. Non-material amendments (such as typographical corrections or clarifications that do not affect Player rights) may be made without specific notification.

It is the Player's responsibility to review these Terms periodically. Continued use of the Platform following publication of any amendment constitutes acceptance of the revised Terms. If you do not accept the amended Terms, you must cease using the Platform and contact our support team to close your account.

These Terms & Conditions, and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws applicable to MySpin's operating jurisdiction. In the event of any dispute that cannot be resolved through good-faith negotiation between the parties, the matter shall be referred to binding arbitration under the rules of an internationally recognised arbitration body, with proceedings conducted in the English language.

Nothing in this clause affects any statutory rights you may have as a consumer under the laws of your country of residence that cannot be excluded or limited by agreement.

If you have any questions, concerns, or complaints relating to these Terms & Conditions, or any aspect of your MySpin account, please contact our customer support team through the following channel:

We are committed to addressing all reasonable enquiries fairly and efficiently. Our goal is to resolve any concern to your satisfaction — and to do so in plain, clear English.